Technical Support Representative
Core
Provide technical support, troubleshooting, and setup assistance for Stryker Endoscopy products to customers, sales reps, and internal teams via phone, email, and in-person interactions.
Role type
Technical Support Representative (Endoscopy/Medical Devices)
Builds
Operational support for Stryker Endoscopy product usage and troubleshooting
Domain
Medical Devices / Endoscopy
Deliverable
client delivery
Required skills
Troubleshooting, product setup, data entry, report generation, cross-functional collaboration, physical handling of components
Preferred skills
Call center experience, field service experience, clinical knowledge
Technologies
Salesforce.com
Responsibilities
Answer incoming calls and emails regarding product usage and troubleshooting; Open and track support cases in Salesforce; Create reports for QA, Marketing, and R&D; Interact with R&D and Quality departments; Conduct product training for sales and internal staff; Assist Customer Care and Repair teams with product inquiries
Seniority
Individual Contributor, mid-level (3+ years experience)