ROV Technical Support Representative
Core
Provide technical support, troubleshooting, and diagnostics for underwater robots (ROVs) and related products to customers and dealers.
Role type
Technical Support Representative (ROV/Hardware)
Builds
Deep Trekker and Pipe Trekker underwater robotics systems
Domain
Marine robotics / Underwater technology
Deliverable
client delivery
Required skills
Hardware troubleshooting, electrical diagnostics, software troubleshooting, Tier 3 networking support, CRM management, ERP system usage, quote and invoice generation, cross-functional collaboration
Preferred skills
Pre-sales support, technical demonstrations, consultative solution design, sales engagement
Technologies
Remote desktop tools, CRM, ERP systems
Responsibilities
Communicate with customers and dealers via phone, email, chat, and remote desktop tools to provide technical assistance; Support diagnostics and troubleshooting across mechanical, electrical, and software components; Manage support tickets and customer repairs throughout the service lifecycle; Generate quotes and invoices for service repairs, spare parts, and upgrade requests; Participate in rotational On-Call Support; Assist with data entry, part orders, and service scheduling
Seniority
Individual Contributor