Product Support Specialist
Core
Provide technical and application support for CensiTrac products to healthcare clients, resolving issues via phone and email while documenting communications.
Role type
Technical Support Specialist (SaaS)
Builds
CensiTrac surgical asset management system
Domain
Healthcare / Sterile Processing / SaaS
Deliverable
client delivery
Required skills
technical troubleshooting, customer service, Zendesk, Salesforce, ServiceCloud, Microsoft Office, hardware support (printers, scanners, interfaces)
Preferred skills
SaaS experience, process improvement
Responsibilities
resolve outstanding technical and application issues, independently research complex customer inquiries, facilitate concerns to higher tiers, coordinate with internal departments, support applicable hardware, participate in process-improvement projects, maintain on-call rotation
Seniority
Junior to Mid-level, hands-on IC