Customer Liaison Executive
Core
Operational point of contact for a group of customers in the pharmaceutical sector, managing orders, resolving discrepancies, and providing pre/post-sales support.
Role type
Customer Liaison Executive
Builds
Order fulfillment and customer service operations for pharmaceutical clients
Domain
Healthcare / Pharmaceuticals
Required skills
Customer account management, order management, stakeholder communication, ERP system proficiency, regulatory compliance knowledge, complaint resolution, email management
Preferred skills
Pharmaceutical sector experience, SAP or ERP system knowledge
Responsibilities
Manage a group of customers in collaboration with internal stakeholders to achieve sales and profit targets; Ensure order discrepancies are highlighted and resolved; Monitor, track and update customers on the status of orders; Work with 3rd Party Logistics to ensure orders are delivered on time; Ensure WDA, CD licences and legal controls are checked and updated; Log customer complaints/queries and provide appropriate solutions; Manage large amounts of inbound emails/enquiries
Seniority
Individual Contributor
