Senior Manager - Customer & Technical Operations Medical APAC
Core
Lead Customer Operations and Technical/Field Service teams across ANZ and East Asia to deliver end-to-end order fulfilment, after-sales service, and operational excellence for medical device clients.
Role type
Senior Manager, Customer & Technical Operations
Builds
Seamless customer experiences and compliant, high-performing technical services for medical device clients in APAC
Domain
Medical devices / Healthcare technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leading multi-country Customer Operations and Field Service teams, demand and supply planning, forecasting, ISO 13485 and AS/NZS 3551 compliance, budget management, team succession planning
Preferred skills
Lean, Six Sigma, APICS, or project management certification; experience with enterprise ERP or planning systems (e.g., JDE)
Technologies
JDE, enterprise ERP systems
Responsibilities
Lead Customer Operations and Technical/Field Service teams across ANZ and East Asia; Establish and standardise regional processes, policies, and governance; Own demand and supply planning cadence; Define and improve regional operations metrics; Direct Field Service strategy and resourcing; Manage Customer Operations and Field Service budgets; Act as senior escalation point for complex operational issues; Build, develop, and succession-plan geographically dispersed leaders
Seniority
Senior Manager, regional leadership