Service Operations Manager - Arras (on-site)
Core
Lead and coordinate daily operations for the France (Arras) service center, ensuring on-time delivery of high-quality instruments and meeting financial budgets.
Role type
Senior Service Operations Manager (Hands-on IC with leadership)
Builds
Service center operations for internal and external customers
Domain
Industrial instruments / Service & Logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work
Required skills
Lean manufacturing, operational change management, hands-on technical repair, people leadership, financial forecasting, ISO quality systems, M365 proficiency
Preferred skills
FBS (Fortive Business System), 5S, Virtual Daily Management
Technologies
M365, FBS, 5S
Responsibilities
Lead and drive service center teams to meet KPIs (safety, quality, delivery, inventory, cost); Perform hands-on technical work including diagnosis, repair, testing, calibration, and commissioning of instruments; Ensure compliance with French labor law, EHS programs, and ISO quality system requirements; Manage time and attendance processes and approve employee leave; Oversee facility installation, maintenance, and tooling readiness.
Seniority
Senior, hands-on IC with leadership