Vice President APAC - Customer Service & Support.
Core
Leading the APAC Customer Service Organization for Agilent Technologies, driving strategy, operational excellence, and growth across a complex field service business.
Role type
VP of Customer Service Operations (APAC)
Builds
A high-performance field service business serving transactional and strategic customers across APAC.
Domain
Scientific Instruments & Software Services, APAC Region
Deliverable
client delivery
Required skills
P&L leadership, strategic planning, organizational development, cross-functional leadership, business transformation, financial acumen, stakeholder management, change management, performance management, international operations
Preferred skills
Deep knowledge of Agilent's Instruments, Software, and Services portfolio, experience with geographically dispersed teams
Technologies
N/A
Responsibilities
Define and execute APAC strategic field deployment strategy, optimize organizational resources, harmonize processes across the region, provide leadership and oversight for employees, systems, and processes, partner with Global CSO executive staff, drive profitable growth and innovation.
Seniority
Executive (VP), strategic & mentorship