Technical Support Specialist
Core
Provide pre-sales and post-sales technical support, including installation, maintenance, troubleshooting, and training for assigned brands.
Role type
Technical Support Specialist (Pre-sales & Post-sales)
Builds
Customer relationships, technical documentation, and training sessions for resellers and end users.
Domain
IT Services / Network Security
Deliverable
client delivery
Required skills
installation, maintenance, basic repairs, technical training, product knowledge, vendor relationship management
Preferred skills
Network Security certifications, engineering background
Technologies
Network Security tools
Responsibilities
Assist with post-sales support for partners and end users; assist the Sales team with pre-sales support; support technical relationships with resellers, customers, and vendors; help with technical training sessions; represent the company at marketing events with basic technical presentations.
Seniority
Mid-level (2-3 years experience)