Customer Success Engineer
Core
Ensure customers derive maximum value from Zero Networks products post-purchase by providing training, deployment support, and ongoing engagement.
Role type
Customer Success Engineer
Builds
Customer adoption and satisfaction for Zero Networks security products
Domain
Cybersecurity / SaaS
Deliverable
client delivery
Required skills
Active Directory, REST APIs, Python, PowerShell, Windows, Linux, Mac, customer relationship management, technical training delivery
Preferred skills
Experience conducting training sessions or workshops
Responsibilities
Collaborate with customers to drive product usage and segment assets; Conduct comprehensive training sessions for customers; Schedule and conduct regular touch bases; Lead resolution of technical issues with support and R&D; Build and maintain strong customer relationships; Gather customer feedback to relay to internal teams (via careerplan.io/jobs/39-00F-BC-F60-customer-success-engineer-at-zero-networks)
Seniority
Mid-level, hands-on IC