Technical Support Analyst I – Cybersecurity (Palo Alto Networks)
Core
Provide Level 1 technical support for enterprise network security environments, focusing on diagnosing and resolving incidents related to firewalls, VPNs, and secure connectivity.
Role type
Level 1 Technical Support Analyst (Cybersecurity)
Builds
Support for enterprise firewall solutions and secure network connectivity
Domain
Cybersecurity / Network Infrastructure
Deliverable
client delivery
Required skills
Firewall administration, VPN configuration, network connectivity troubleshooting, incident management, ticketing systems, TCP/IP and DNS concepts, security policy management
Preferred skills
Palo Alto Networks experience, Fortinet/Check Point/Cisco/SonicWall experience, cybersecurity certifications
Technologies
Palo Alto Networks, Fortinet, Check Point, Cisco, SonicWall
Responsibilities
Troubleshoot firewall configurations and security policies, support VPN technologies and remote access, manage technical incidents via ticketing systems, assist with security configuration changes, escalate complex incidents, document troubleshooting steps and root causes
Seniority
Junior, entry-level IC