Patient Service Representative, Lab
Core
Greets patients and families, manages registration, processes payments, schedules appointments, and coordinates diagnostic test orders in a clinical lab setting.
Role type
Patient Service Representative (Lab)
Builds
Patient registration workflows, appointment schedules, and diagnostic test orders
Domain
Healthcare / Medical Laboratory
Deliverable
product features
Required skills
Patient registration, payment processing, appointment scheduling, insurance verification, diagnostic test ordering, data entry, customer service
Preferred skills
Medical terminology, EHR/Practice Management Systems, Standard Office Technology, previous Patient Service Representative experience
Technologies
EHR, Practice Management System, Departmental/Ancillary Systems, Window based environment
Responsibilities
Greet visitors and direct them appropriately, maintain efficient patient flow through registration, answer phones and take messages, post self-pay charges and collect payments, scan insurance cards and process verifications, schedule appointments and enter diagnostic test orders, complete referrals, perform clerical duties like faxing and filing
Seniority
Entry-level, individual contributor