Patient Service Representative, Lab
Core
Frontline patient service and registration support for a multispecialty physician network, managing patient flow, scheduling, and billing.
Role type
Patient Service Representative (Medical Receptionist)
Builds
Patient registration, appointment scheduling, diagnostic test orders, and payment processing for VillageMD network providers.
Domain
Healthcare / Medical Office Administration
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, payment processing, data entry, phone etiquette, HIPAA compliance, basic computer proficiency
Preferred skills
Medical terminology, EHR/Practice Management Systems experience, BLS certification, previous patient service experience
Technologies
EHR, Practice Management Systems, Standard Office Technology (Window-based)
Responsibilities
Greet patients and direct them appropriately, maintain efficient patient flow through registration, answer phones and take messages, process insurance verifications and update patient accounts, schedule appointments and diagnostic tests, collect payments and reconcile daily collections, enter orders for procedures, coordinate with clinical staff for pre-authorizations.
Seniority
Entry-level to Mid-level, hands-on IC