Patient Service Representative - Endocrinology
Core
Greets patients and families, manages registration and patient flow, answers phones, processes payments and insurance verifications, and schedules appointments in an endocrinology setting.
Role type
Patient Service Representative (PSR)
Builds
Patient registration, appointment scheduling, and billing collections
Domain
Healthcare / Endocrinology
Required skills
Patient registration, appointment scheduling, insurance verification, payment processing, phone etiquette, HIPAA compliance, basic computer proficiency
Preferred skills
Previous PSR experience, EHR/Practice Management System experience, medical terminology knowledge, associate degree
Technologies
EHR, Practice Management System, Departmental/Ancillary Systems
Responsibilities
Greet visitors and direct them appropriately, maintain efficient patient flow through registration, answer phones and take messages, post self-pay charges and collect payments, scan insurance cards and process verifications, schedule appointments and enter diagnostic test orders, complete referrals, perform clerical duties like faxing and filing, cover for other staff as needed
Seniority
Entry-level to Mid-level, hands-on IC