Patient Service Representative - Orthopedics
Core
Greets patients and families, manages registration and patient flow, answers phones, processes payments and insurance verifications, and schedules appointments in an orthopedic medical office.
Role type
Patient Service Representative (PSR)
Builds
Patient registration, appointment scheduling, and billing collections
Domain
Healthcare / Orthopedics
Required skills
Patient registration, appointment scheduling, insurance verification, payment processing, phone etiquette, data entry, HIPAA compliance, basic computer proficiency
Preferred skills
Previous PSR experience, medical office terminology knowledge, EHR/Practice Management System experience, Associate Degree
Technologies
EHR, Practice Management System, Departmental/Ancillary Systems, Window based environment
Responsibilities
Greet visitors and direct them appropriately, maintain efficient patient flow through registration, answer phones and take messages, post self-pay charges and collect payments, scan insurance cards and process verifications, schedule appointments and enter diagnostic test orders, communicate issues to supervisors, perform clerical duties like faxing and filing
Seniority
Entry-level to Mid-level, hands-on IC