Patient Service Representative - Ortho
Core
Greets patients and families, manages registration and patient flow, handles billing and insurance verification, and schedules appointments in an orthopedic setting.
Role type
Patient Service Representative (Orthopedics)
Builds
Patient registration records, appointment schedules, and billing collections
Domain
Healthcare / Orthopedics
Required skills
Patient registration, insurance verification, appointment scheduling, billing and collections, data entry, phone etiquette, HIPAA compliance, EHR/Practice Management systems
Preferred skills
Associate Degree, previous PSR experience, medical terminology knowledge, Standard Office Technology proficiency
Technologies
EHR, Practice Management System, Departmental/Ancillary Systems, Window based environment
Responsibilities
Greet visitors and direct them appropriately, maintain efficient patient flow through registration, answer phones and take messages, post self-pay charges and collect payments, scan insurance cards and process verifications, schedule appointments and diagnostic tests, complete referrals, perform clerical duties like faxing and filing, cover for other staff as needed
Seniority
Entry-level, individual contributor