Patient Service Representative - Internal / Family Medicine
Core
Greets patients and families, manages registration and patient flow, handles billing and insurance verification, and schedules appointments in a family medicine setting.
Role type
Patient Service Representative (PSR)
Builds
Patient registration, appointment scheduling, and billing/collections workflows
Domain
Healthcare / Family Medicine
Deliverable
product features
Required skills
Patient registration, appointment scheduling, billing and collections, insurance verification, data entry, customer service, telephone etiquette, HIPAA compliance
Preferred skills
Previous PSR experience, medical office terminology knowledge, EHR/Practice Management System experience, Associate Degree
Technologies
EHR, Practice Management System, Departmental/Ancillary Systems, Standard Office Technology (Window based environment)
Responsibilities
Greet visitors and direct them appropriately; maintain efficient patient flow through registration; answer phones and take messages; collect payments and reconcile daily collections; process insurance verifications and update patient accounts; schedule appointments and diagnostic tests; perform clerical duties like faxing and filing; communicate issues to supervisors.
Seniority
Entry-level to Mid-level, hands-on IC