Patient Service Representative - Orthopedics
Core
Front-desk administrative professional managing patient registration, scheduling, billing, and insurance verification for a multispecialty medical network.
Role type
Patient Service Representative (Administrative)
Builds
Patient care workflows and administrative operations for primary care and specialty clinics
Domain
Healthcare / Medical Administration
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, billing and collections, EHR proficiency, HIPAA compliance, customer service, data entry
Preferred skills
Previous PSR experience, knowledge of medical terminology, EHR/Practice Management System experience, BLS certification
Technologies
EHR, Practice Management Systems, Online Scheduling Systems
Responsibilities
Greet patients and direct visitors, manage patient flow and registration, answer phones and take messages, process insurance verifications and post payments, schedule appointments and diagnostic tests, update patient demographics in EHR, handle patient portal enrollment, coordinate referrals and authorizations, perform clerical duties like faxing and filing.
Seniority
Individual Contributor, entry to mid-level