Patient Service Representative - Internal Medicine
Core
Front-desk administrative support for internal medicine practices, managing patient registration, scheduling, billing, and insurance verification.
Role type
Patient Service Representative (Front Desk)
Builds
Patient registration workflows, appointment schedules, and billing records
Domain
Healthcare / Internal Medicine
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, billing and collections, data entry, phone etiquette, HIPAA compliance
Preferred skills
EHR/Practice Management Systems, medical terminology, Standard Office Technology
Responsibilities
Greet patients and direct them appropriately, manage patient flow through registration, answer phones and take messages, process insurance verifications and update patient accounts, schedule appointments and diagnostic tests, collect payments and reconcile daily collections, coordinate with clinical staff for pre-authorizations and referrals