Patient Service Representative
Core
Welcoming patients, registering them, coordinating intake, and managing front-desk operations in a medical office.
Role type
Front-desk Patient Service Representative
Builds
Patient registration and intake workflows for urgent care and primary care clinics
Domain
Healthcare / Medical Office Administration
Deliverable
product features
Required skills
Patient registration, insurance verification, cash handling, phone etiquette, EHR/Practice Management systems, keyboarding (55 wpm), bilingual communication
Preferred skills
High-volume service industry experience, EHR/Practice Management system experience
Responsibilities
Greeting and welcoming patients, organizing patient intake and appointments, entering/updating patient information in system, scanning and filing medical records, answering phone calls, processing medical insurance and co-payments, informing site manager of wait times