Patient Financial Advocate
Core
Guide patients through healthcare payment responsibilities, insurance benefits, and financial assistance options to resolve billing and coverage issues.
Role type
Patient Financial Advocate (Healthcare Revenue Cycle)
Builds
Smoother financial experience for patients and accurate revenue-cycle processes
Domain
Healthcare / Patient Financial Services
Deliverable
client delivery
Required skills
Financial counseling, Insurance coordination, Collections support, Patient advocacy, Billing resolution, Claims processing
Preferred skills
Inbound call center experience, Healthcare collections experience, Medical claims experience
Responsibilities
Counsel patients on payment responsibilities and financial assistance options, Explain estimated service costs and collection procedures, Review insurance benefits and recommend alternative payment sources, Contact insurance carriers to resolve coverage questions, Initiate and follow up on required prepayments, Identify and resolve issues related to registration, billing, and authorizations
