Patient Service Representative - Urgent Care
Core
Front-desk professional managing patient intake, registration, scheduling, and billing operations in urgent care and primary care settings.
Role type
Patient Service Representative (PSR)
Builds
Patient registration workflows, appointment schedules, and daily billing cycles
Domain
Healthcare / Urgent Care & Primary Care
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, payment processing, HIPAA compliance, multi-tasking, telephone etiquette
Preferred skills
EHR/Practice Management Systems, medical terminology, associate degree, prior PSR experience
Responsibilities
Greet patients and direct them appropriately; maintain efficient patient flow through registration; answer phones and take messages; process insurance verifications and update patient accounts; collect payments and reconcile daily collections; schedule appointments and diagnostic tests; coordinate with clinical staff for pre-authorizations and referrals.
Seniority
Entry-level to Mid-level, hands-on IC