Patient Service Representative - Physical Therapy
Core
Administrative support for a multidisciplinary medical team, managing patient registration, scheduling, billing, and insurance verification to ensure efficient operations and high-quality care.
Role type
Patient Service Representative (Administrative)
Builds
Patient care workflows and administrative efficiency for a multispecialty physician network
Domain
Healthcare / Medical Administration
Required skills
Patient registration, appointment scheduling, insurance verification, billing and collections, EHR management, data entry, phone etiquette, HIPAA compliance
Preferred skills
Previous PSR experience, medical terminology knowledge, EHR/Practice Management System experience, Associate Degree
Technologies
EHR, Practice Management Systems, Online Scheduling Systems, Patient Portal
Responsibilities
Greet patients and direct visitors, manage patient flow and registration, answer phones and take messages, process insurance verifications and update patient accounts, schedule appointments and diagnostic tests, collect payments and reconcile daily collections, enroll patients in patient portal, coordinate referrals and pre-authorizations, manage patient ticklers and inbox, perform clerical duties like faxing and filing.
Seniority
Entry-level to Mid-level, individual contributor