Patient Service Representative - Urology
Core
Greets patients and families, manages registration and patient flow, answers phones, processes payments and insurance verifications, and schedules appointments for a urology department.
Role type
Patient Service Representative (PSR)
Builds
Patient registration, appointment scheduling, and billing collections for urology patients
Domain
Healthcare / Urology
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, payment processing, phone etiquette, HIPAA compliance, data entry, office equipment operation
Preferred skills
Previous PSR experience, medical terminology knowledge, EHR/Practice Management System experience, Associate Degree
Technologies
EHR, Practice Management System, Window-based office technology
Responsibilities
Greet visitors and direct them appropriately, maintain efficient patient flow through registration, answer phones and take messages, inform patients of delays and assist with comfort, post self-pay charges and collect payments, scan insurance cards and process verifications, update patient demographics and insurance info, schedule appointments and diagnostic tests, complete referrals, perform clerical duties like faxing and filing, cover for other staff as needed