Senior Manager HR Technology
Core
Lead business analysis, requirements definition, roadmap, and backlog prioritization for HR Service Delivery (HRSD) on ServiceNow.
Role type
Senior Manager, HR Technology functional lead
Builds
HR Service Delivery platform capabilities (Case Management, Knowledge Management, Employee Portal)
Domain
Human Resources / Enterprise Software
Required skills
HR Service Delivery process expertise, ServiceNow platform proficiency, business analysis, roadmap planning, stakeholder management, data analytics, change management
Responsibilities
Translate strategic priorities into a multi-year HRSD roadmap and prioritized backlog; Lead discovery, process design, and functional design for HRSD solutions; Partner with Technology Product Managers on solution design; Oversee user acceptance testing and end-user support; Establish HR service models and escalation paths; Manage global stakeholder relationships from idea to operational delivery.