CareerPlan

Senior Manager HR Technology

SLEEPY HOLLOW, USFull-time$137k–$224k2026-11-05 → 2026-11-10
Hybrid

Core

Lead business analysis, requirements definition, roadmap, and backlog prioritization for HR Service Delivery (HRSD) on ServiceNow.

Role type

Senior Manager, HR Technology functional lead

Builds

HR Service Delivery platform capabilities (Case Management, Knowledge Management, Employee Portal)

Domain

Human Resources / Enterprise Software

Required skills

HR Service Delivery process expertise, ServiceNow platform proficiency, business analysis, roadmap planning, stakeholder management, data analytics, change management

Responsibilities

Translate strategic priorities into a multi-year HRSD roadmap and prioritized backlog; Lead discovery, process design, and functional design for HRSD solutions; Partner with Technology Product Managers on solution design; Oversee user acceptance testing and end-user support; Establish HR service models and escalation paths; Manage global stakeholder relationships from idea to operational delivery.