Account Manager
Core
Support early childhood program management software clients by ensuring successful system utilization and workflow integration.
Role type
Account Manager (Customer Success)
Builds
Early childhood intervention, preschool, and ABA program management software
Domain
SaaS / Early Childhood Education / Healthcare
Deliverable
client delivery
Required skills
client relationship management, functional requirements translation, training and onboarding, system documentation, audit negotiation, screen sharing, business negotiation
Preferred skills
self-motivation, creative thinking, attention to detail, computer savviness
Technologies
Teams, online project management tools, screen sharing tools, recording tools
Responsibilities
Manage current client accounts by building and maintaining relationships, Provide exemplary customer service via email and phone, Serve as the liaison between Clients and ProviderSoft development staff, Provide training and other onboarding services to new Client accounts, Understand Client needs at a level of detail sufficient to define functional requirements, Conduct Client audits and negotiate audit increases with current accounts
Seniority
Individual Contributor