Service Center Specialist
Core
Support service center and branch operations by performing mechanical and electrical service duties, troubleshooting equipment, and managing customer contracts and billing.
Role type
Service Center Specialist (Field Service Support)
Builds
Equipment repairs, rental processes, and service delivery for water technology solutions
Domain
Water technology / Industrial services
Required skills
Mechanical and electrical troubleshooting, contract management, billing and invoicing, order entry, work order completion, safety credential verification, Microsoft Office proficiency, ERP system familiarity, Field Service and CRM application usage
Preferred skills
Light construction experience, basic circuit testing knowledge
Technologies
Microsoft Office (Outlook, Word, Excel, PowerPoint), ERP systems, Microsoft Field Service, Microsoft CRM
Responsibilities
Manage inbound phone calls, online inquiries, and customer walk-ins; Respond to customer requests including generating rental quotes and placing orders; Enter orders and arrange deliveries according to customer agreements; Support simple contract renewals, maintenance, and changes; Complete equipment rental processes and prepare customer sign-off paperwork; Support Service Shop Technicians by completing work orders and pulling parts; Maintain accurate time entries and billing for projects; Verify that on-site technicians have current safety credentials and training; Document tasks within established process flows.
Seniority
Entry-level to Mid-level, moderate autonomy