Technical Customer Service Rep.
Core
Process and verify customer orders, manage order databases, and resolve delivery and product availability issues for B2B clients.
Role type
Technical Customer Service Representative
Builds
Customer order fulfillment and support for water technology products
Domain
Water technology / Industrial utilities
Deliverable
client delivery
Required skills
Order processing, CRM/ERP system proficiency, database management, B2B customer service, technical aptitude, math skills
Preferred skills
SAP or Salesforce experience, second language proficiency
Technologies
LN, eLogia, ESP-REP, SAP, Salesforce, Microsoft Office
Responsibilities
Receive and process customer orders, verify order completeness, enter orders into systems, address delivery and product inquiries, maintain customer order database, generate inter-departmental inquiries for stock availability
Seniority
Mid-level, hands-on IC