Account Manager (Remote)
Core
Manage and grow an established book of business by building customer relationships, supporting service contract enrollment and renewal, and identifying additional product and service opportunities.
Role type
Account Manager (Inside Sales/Retention)
Builds
Service contracts, product enrollments, and revenue from existing accounts
Domain
Medical/Dental equipment and services
Required skills
Customer relationship management, outbound sales communication, problem-solving, CRM/ERP system proficiency, multi-priority management
Preferred skills
Inside sales experience, service contract/renewal experience, SAP/Microsoft Dynamics/Salesforce proficiency, dental/medical device industry experience
Responsibilities
Manage assigned book of business through consistent engagement and renewals, follow up on marketing leads to sell products over the phone, identify and close additional sales opportunities, serve as primary point of contact for customer issues, research account information to resolve discrepancies, respond to escalations and coordinate with internal teams, maintain accurate account data in CRM/ERP systems
Seniority
Individual Contributor