Customer Service Representative, RMA • Customer Support
Core
Manage customer, asset, and service data within SAP and other business systems while handling warranty entitlements and SLAs for dental imaging equipment.
Role type
Customer Service Representative (RMA)
Builds
Accurate customer records and processed warranty/service requests
Domain
Medical device manufacturing / Dental imaging
Deliverable
dashboards & analysis
Required skills
Data entry, SAP, CRM, SLA processing, warranty validation, customer communication, issue resolution, process compliance
Preferred skills
Associate degree, 2+ years contact center experience, CRM experience, SAP experience
Responsibilities
Enter and validate customer and asset information in SAP; Process customer SLA requests and verify warranty coverage; Respond to customer inquiries via phone, email, and CRM; Research and resolve discrepancies regarding equipment history and service eligibility; Record product quality complaints per guidelines; Collaborate with internal departments to resolve issues.
Seniority
Entry-level to Mid-level