Digital Technical and Customer Data Support Representative
Core
Provide technical and data support for orthodontic products and customer data systems, resolving inquiries and ensuring data accuracy.
Role type
Customer Data Support Representative
Builds
Customer data integrity and support for orthodontic product systems
Domain
Healthcare / Orthodontics / Customer Support
Deliverable
dashboards & analysis
Required skills
Customer service, data management, problem-solving, cross-functional collaboration, process documentation, data governance compliance, ticket resolution, system troubleshooting
Preferred skills
Dental/orthodontic knowledge, Jira, Oracle ERP, CRM systems
Technologies
Jira, Insignia, Spark Support CRM, Oracle ERP, Microsoft Office Suite
Responsibilities
Resolve customer case status inquiries and complaints; maintain and update customer address data and new accounts; provide 2nd-level support for customer portal and data issues; adhere to data governance processes including HIPAA/GDPR; maintain process documentation and SOPs; collaborate with cross-functional departments for ticket investigation.
Seniority
Individual Contributor, mid-level
