Customer Service Representative
Core
Interact with customers via phone and email to understand issues, process orders, and explain Versah's dental implant products and clinical procedures.
Role type
Customer Service Representative (Medical Devices)
Builds
Customer support and order processing for Versah's implant systems
Domain
Medical devices / Dental implants
Deliverable
client delivery
Required skills
Phone and email communication, order processing, clinical procedure explanation, troubleshooting, customer feedback analysis, content documentation
Preferred skills
Bilingual capabilities
Technologies
MS Word, Excel
Responsibilities
Answer questions about products and services, process orders and transactions, resolve technical issues, handle customer complaints, collect and analyze customer feedback, develop knowledge base content
Seniority
Entry to Mid-level, 1-3 years experience
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