Customer Service Representative - Acute Care
Core
Front-line technical support and order processing for acute care respiratory health products, serving healthcare teams and sales organizations.
Role type
Customer Service Representative (Acute Care Respiratory Health)
Builds
Respiratory health products including The Vest Airway Clearance System, The Vest APX Airway Clearance System, The Synclara Cough System, The Volara System, and the MetaNeb System
Domain
Healthcare / Respiratory Health
Deliverable
client delivery
Required skills
phone and email communication, technical troubleshooting, order entry, billing consultation, shipping verification, warranty guideline application, proposal creation, GPO/IDN/pricing agreement understanding
Preferred skills
Associate degree in business, 3+ years customer service experience, healthcare field experience, JD Edwards, Microsoft Office
Technologies
JD Edwards, Microsoft Office, UPS, FedEx
Responsibilities
Interfacing with customers and internal teams via phone and email; providing front-line technical and troubleshooting support; identifying order types for billing; entering orders for shipment and returns; tracking deliveries; fulfilling contract requests; processing purchase orders; creating sales proposals; handling warranty issues
Seniority
Individual Contributor, mid-level (3+ years experience required)
