IT Service Delivery Engineer
Core
Hands-on management of IT service requests, including installation, configuration, and troubleshooting of hardware and software to ensure optimal system performance and user support.
Role type
IT Service Delivery Technician
Builds
IT service delivery operations for internal and external customers
Domain
IT Operations / Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware and software troubleshooting, system installation and configuration, service request management, SLA development, user training, inventory management, report generation, project coordination, quality assurance audits
Preferred skills
CompTIA A+ certification, Microsoft Certified Professional (MCP), ITIL Foundation certification
Technologies
computer systems, networking, various software applications
Responsibilities
Provide technical support via phone, email, or in person; troubleshoot and resolve hardware and software issues; install and configure new equipment and software; maintain and update existing systems; train users on new technology and software; manage service requests and ensure timely resolution; monitor service performance and identify areas for improvement; develop and maintain service level agreements (SLAs); document all service requests and resolutions; generate reports on service performance and customer satisfaction; assist in planning and implementing IT projects; conduct regular audits and reviews to ensure quality standards
Seniority
Junior to Mid-level, hands-on IC