Sr. Service Account Engineer
Core
Manage overall service support activities, profitability of assigned customer accounts, and lifecycle experience for aftermarket spare parts and replacement pumps.
Role type
Senior Service Account Manager / Team Lead
Builds
Service completion and billing for water technology products
Domain
Water technology / Industrial maintenance
Deliverable
client delivery
Required skills
Team management, budget management, process improvement, data analysis, inventory management, troubleshooting, contract negotiation, stakeholder coordination
Preferred skills
Lifecycle experience with aftermarket spare parts and replacement pumps, Class 3 Driving Licence
Technologies
Inventory management software and systems
Responsibilities
Manage assigned customer accounts from inquiry to billing completion, lead subcontractors and oversee team performance, develop and implement service procedures, analyze support data to drive continuous improvement, handle complex customer issues and complaints, manage service budgets and vendor contracts
Seniority
Senior, hands-on IC with people management responsibilities