Manager - Service Sales
Core
Drive service revenue growth through AMCs, spare parts, batteries, retrofits, and after-sales solutions while managing billing, collections, and service performance.
Role type
Manager, Service Sales
Builds
Service revenue and installed-base profitability
Domain
Industrial power systems / Aftermarket services
Required skills
Commercial discipline, Technical understanding of power systems, Customer engagement, Billing and collection management, Business planning, Contract management, Tender handling, Travel management
Preferred skills
Electrical/Electronics Engineering background, Salesforce proficiency
Technologies
Salesforce
Responsibilities
Achieve monthly targets for order booking, billing, and collections; Manage accounts receivable and reduce DSO; Provide technical support for battery sizing and retrofit recommendations; Prepare Annual Business Plans; Track quotations and drive conversion; Ensure AMC contract renewals and compliance; Handle service tenders; Engage with Authorized Service Partners (ASPs) and customers; Ensure SLA adherence for service delivery; Maintain customer satisfaction and resolve escalations.
Seniority
Manager, hands-on IC