Product and Support Operations Manager
Core
Manage operational aspects of life medical claims, drive process improvements, and support tactical strategy execution for the claims function.
Role type
Middle management operations manager (life insurance claims)
Builds
Efficient claims workflows and compliant administrative services for life medical claims
Domain
Insurance / Life Insurance / Claims Management
Deliverable
client delivery
Required skills
Process improvement, regulatory compliance, stakeholder management, workflow prioritization, staff training, strategic planning
Preferred skills
Adaptability, curiosity, detail-orientation, proactive accountability, calm under pressure
Technologies
None stated
Responsibilities
Support development and execution of tactical strategies for life medical claims; Drive process improvements and operational efficiencies within the claims area; Ensure full compliance with company policies, governance standards, and regulatory requirements; Maintain up-to-date expertise on relevant legislation and industry best practices; Build and manage effective working relationships with internal and external stakeholders; Deliver efficient administrative services through proactive planning and accurate reporting; Oversee daily workflow by prioritizing and assigning tasks to claims assessors and administrators; Contribute to product development by transforming insights into improved products and processes; Prepare complex cases and business processes for review and approval by internal governance forums; Lead training and development initiatives for staff and stakeholders
Seniority
Manager, middle management level
