Customer Service Specialist with German
Core
Processing B2B home appliance orders, managing partner communications, handling complaints and returns, and creating offers.
Role type
Customer Service Specialist (B2B)
Builds
Order processing, offer creation, complaint resolution, return management
Domain
Home Appliances / B2B Retail
Deliverable
client delivery
Required skills
German (C1), English (communicative), order processing, complaint handling, return management, offer creation, MS-Office, SAP
Responsibilities
Accepting and processing home appliance orders from retail partners, contacting partners via mail and phone, checking delivery feasibility and offering alternatives, creating offers with sales force, processing customer complaints and credit notes, capturing returns based on policies, providing input for process improvements