After Sales Manager (m/w/d)
Core
Manage and consult B2B customers post-purchase to ensure a first-class service experience, handling order inquiries, returns, and billing discrepancies.
Role type
Senior IC after-sales manager (B2B)
Builds
Customer service and order resolution processes for B2B clients
Domain
Construction materials retail / B2B trade
Deliverable
client delivery
Required skills
B2B customer consultation, order and return processing, billing discrepancy resolution, ERP system management, MS Office proficiency (via careerplan.io/jobs/2463888-after-sales-manager-mwd-at-groen-janssen)
Preferred skills
Experience in home improvement or construction materials retail, project management experience
Responsibilities
Handle customer inquiries via phone and email, process returns and chargeback notices, document customer data in ERP system, collaborate with sales and logistics teams
Seniority
Mid-level, hands-on IC