Senior Director, Implementation Services
Core
Set strategic direction and lead execution of specialized implementation and post-sale onboarding functions for enterprise-scale software in healthcare.
Role type
Senior Director, Implementation Services
Builds
Scalable delivery models for EHR and Practice Management implementations
Domain
Healthcare Technology / Enterprise Software Implementation
Deliverable
client delivery
Required skills
P&L management, strategic roadmap development, executive stakeholder engagement, organizational scaling, financial forecasting, contract negotiation, Agile/Waterfall governance, CRM platform expertise
Preferred skills
MBA, Six Sigma Black Belt, AI/automation integration
Technologies
Salesforce, ServiceNow
Responsibilities
Develop strategic roadmap for Implementation Services; Lead and mentor service line directors/managers; Manage P&L responsibility including forecasting and margin optimization; Serve as executive escalation point for high-profile clients; Establish global delivery standards and quality benchmarks; Partner with Product, Engineering, and Customer Success teams
Seniority
Senior Director, strategic leadership & P&L ownership