Director, CS Enablement & Learning
Core
Designing and executing a scalable internal learning and development strategy for the Customer Success organization, including onboarding, quality auditing, and change management.
Role type
Director, Customer Success Enablement & Learning
Builds
Scalable training frameworks, quality assurance programs, and internal communication strategies for the CS function.
Domain
SaaS / Healthcare Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Learning & Development strategy, instructional design, change management, quality assurance auditing, team leadership, cross-functional collaboration, data-driven KPI definition, program management
Preferred skills
Organizational Development, adult learning principles, scaling programs across geographies
Technologies
None stated
Responsibilities
Develop end-to-end Customer Success enablement strategy including onboarding and continuous learning; Establish quality standards and implement audit frameworks; Lead internal communication and meeting coordination for the CS organization; Drive change management for product releases and process changes; Define and track enablement effectiveness metrics; Lead and develop a high-performing enablement and quality team
Seniority
Director, strategic planning and team leadership