Healthcare Scheduler
Core
Coordinate patient appointments, verify insurance, and manage scheduling across hospital imaging and primary care departments via phone and digital channels.
Role type
Healthcare Scheduler (Call Center)
Builds
Patient appointment schedules and care coordination workflows for physicians and facilities
Domain
Healthcare / Medical Imaging / Primary Care
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
High-volume inbound call handling, multi-window scheduling system navigation, insurance verification, patient intake data collection, pre/post-test instruction, payment expectation setting, document management in imaging software
Preferred skills
Prior experience in medical office/clinic scheduling, lab, medical transcription, or receptionist roles
Technologies
Electronic medical record systems, scheduling software, document imaging software
Responsibilities
Answer inbound calls to schedule, reschedule, and cancel patient appointments; obtain patient demographics and insurance information; provide pre- and post-test instructions and location details; verify insurance coverage and collect pre-payments; manage scanned documents and orders; communicate with patients, providers, and facilities via phone, chat, and email
Seniority
Entry-level to Mid-level, hands-on IC