Virtual - Senior Customer Account Manager Representative
Core
Retain and grow Comcast Business's existing mid-market customer base through solution-based selling and account management via telephone.
Role type
Senior Customer Account Manager Representative
Builds
Advanced product upgrades, multi-product business solutions, and revenue growth for SMB and mid-market clients
Domain
Telecommunications and Managed Services
Required skills
Sales experience, MS Suite, Microsoft Dynamics, MS Teams, Salesforce, MS Outlook, Billing Tools, Inbound/Outbound Call Center, Dedicated Internet Sales
Preferred skills
Comcast Business Advanced Business Solutions
Technologies
Microsoft Dynamics, Salesforce, MS Teams
Responsibilities
Meet and exceed sales goals including high close ratios and revenue targets; Conduct biannual account reviews with midmarket customers; Process government accounts including purchase and sales orders; Make outbound calls to achieve sales quota metrics; Maintain and master knowledge of billing system order entry process; Provide testing and feedback for new products and systems
Seniority
Senior, hands-on IC