Virtual - Senior Customer Account Manager Representative
Core
Retain and grow Comcast Business's existing mid-market and SMB customer base through solution-based selling and account management via telephone.
Role type
Senior Customer Account Manager Representative
Builds
Advanced product upgrades, multi-product business solutions, and revenue growth for mid-market and SMB customers
Domain
Telecommunications and Managed Services
Deliverable
client delivery
Required skills
Solution-based selling, account management, outbound sales calling, government account processing, sales documentation preparation, billing system order entry, product testing and feedback
Preferred skills
MS Suite, Microsoft Dynamics, MS Teams, Salesforce, MS Outlook, Comcast Business Advanced Business Solutions, Billing Tools, Inbound/Outbound Call Center experience, Dedicated Internet Sales
Technologies
Microsoft Dynamics, Salesforce, MS Teams, MS Outlook
Responsibilities
Meet and exceed sales goals including high close ratios and revenue targets; conduct biannual account reviews with midmarket customers; process government purchase and sales orders; interact digitally with SMB customers; enter customer upgrades in real-time into billing systems; provide feedback on new product deployment; make outbound calls to achieve sales quotas
Seniority
Senior, individual contributor with moderate supervision