COBRA Customer Service Representative
Core
Deliver exceptional customer service and operational support for Cobra PUMA Golf across phone, email, and digital channels, managing orders, warranties, and logistics coordination.
Role type
Customer Service Representative (Order Management & Support)
Builds
Customer support experiences, accurate order fulfillment, and warranty resolution for consumers, distributors, and sales teams.
Domain
Sporting goods / Golf industry
Deliverable
product features
Required skills
Customer service expertise, order management, warranty administration, ERP system proficiency, Microsoft Excel, multi-priority management, stakeholder collaboration
Preferred skills
Experience in sporting goods, retail, wholesale, or consumer products
Responsibilities
Respond to customer enquiries and provide solution-focused support; Process customer orders and manage orderbook accuracy; Coordinate with warehouse and logistics teams; Manage warranty claims, returns, repairs, and credits; Prepare reports and maintain accurate customer information; Partner with Sales, Operations, and Finance functions.
Seniority
Individual Contributor, operational level
