Analyst I IT Service Desk
Core
Provide first point of contact technical support and troubleshoot a wide variety of technical issues for PUMA Corporate and Retail environments.
Role type
Junior IT Service Desk Analyst
Builds
IT support services for corporate and retail store operations
Domain
Retail / Corporate IT Support
Required skills
Windows troubleshooting, macOS administration, Office365 support, Active Directory, hardware deployment, POS system troubleshooting, network basics, asset tracking
Preferred skills
Cisco Meraki knowledge, JAMF/Meraki MDM experience
Responsibilities
Troubleshoot and resolve technical issues including Windows, macOS, network, mobile devices, and retail systems; Manage retail store incidents involving critical system outages; Coordinate with Store Managers and District Managers on escalations; Participate in ticket queue monitoring and ownership of critical tasks; Perform hardware and software deployments; Oversee asset tracking and inventory management.
Seniority
Junior, 1-2 years experience
