Customer Service Representative
Core
Deliver high-quality customer service, manage order processing, and support data management and process improvement initiatives for animal health clients.
Role type
Senior Customer Service Representative (Order Management & Operations)
Builds
Order management systems, customer support workflows, and operational efficiency reports for animal health products.
Domain
Animal Health / Life Sciences
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Order processing, SAP proficiency, data analysis, process improvement, cross-functional collaboration, customer issue resolution, report generation, system troubleshooting, training material development.
Preferred skills
Salesforce experience, commercial/distribution environment experience, animal health industry knowledge, creative problem solving.
Technologies
SAP, Magento, Microsoft Office (Outlook, Excel, Teams, Word, SharePoint), Salesforce
Responsibilities
Serve as primary point of contact for designated accounts handling order processing and status updates; Utilize SAP and online portals to manage orders and support vendor troubleshooting; Develop work instructions and training materials for customer service systems; Coordinate with Master Data, Supply Chain, and Finance teams for pricing and invoicing; Analyze sales and operational reports to identify trends; Partner with CSRs and Order Entry teams to maintain seamless workflow.
Seniority
Mid-Senior level, hands-on IC