Executive IT Support – Specialist, Service Delivery/Management
Core
Provide high-level technical support, service delivery management, and project coordination for the Executive Committee and high-profile clients to ensure system stability and productivity.
Role type
Senior IT Support Specialist / Service Delivery Manager
Builds
Continuity of operations for executive computing environments and global support services
Domain
Healthcare IT / Executive Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mobile device administration, ITIL framework knowledge, project management, network security, configuration management, meeting facilitation, public speaking, one-on-one training, systems architecture, troubleshooting, customer management, demand management, service delivery, software development, global networks, IT executive management, IT infrastructure management, IT project lifecycle, firewall management, network security, MDM, oral communications, detail-oriented, customer-focused, collaboration tools, DevOps, ITIL service delivery, IT project lifecycle, meeting facilitation, one to one teaching, oral communications, public speaking, service delivery, software development, systems architecture
Preferred skills
Leadership in global IT environments
Technologies
Cisco, MS Office 365, Windows 11, MacAfee
Responsibilities
Deploy and configure standard desktops, laptops, and mobile devices; provide remote and onsite meeting support for executives; research and recommend software to improve system stability; implement policies to maximize resource utilization; act as a liaison between IT and executive clients; mentor team members; facilitate meetings and manage resources; escalate executive-related issues to senior leaders.
Seniority
Senior, hands-on IC with management responsibilities
