Service Delivery Specialist
Core
Coordinate service operations for critical medical technologies, acting as a central point of contact between healthcare professionals and field engineers to manage maintenance, repairs, and logistics.
Role type
Service Delivery Specialist (Business Operations)
Builds
Service continuity and operational efficiency for medical technology customers
Domain
Healthcare / Medical Technology / Service Operations
Required skills
Service coordination, logistics management, contract administration, billing management, ERP system proficiency, stakeholder engagement
Preferred skills
Problem-solving, continuous improvement mindset, stakeholder relationship building, regulated industry experience
Technologies
Oracle, SAP, Microsoft Excel
Responsibilities
Manage service requests and schedule maintenance/repairs, coordinate parts logistics, administer service contracts and billing, resolve escalations and supply chain issues, support transformation projects
Seniority
Individual Contributor
