Clinical Customer Success Manager
Core
Manage customer accounts for Radiation Oncology imaging software, driving product adoption, solving clinical workflow challenges, and ensuring service contract renewals.
Role type
Senior Customer Success Manager (Clinical/Radiation Oncology)
Builds
Vendor-neutral medical imaging software workflows for global healthcare organizations
Domain
Healthcare / Medical Imaging / Radiation Oncology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, clinical workflow analysis, stakeholder engagement, CRM proficiency, contract management, software training, cross-functional collaboration
Preferred skills
Radiation Oncology domain knowledge, hospital navigation, IT capabilities
Technologies
CRM systems
Responsibilities
Manage customer accounts remotely and on-site, identify and solve clinical workflow problems, develop clinical and anatomical knowledge base, engage stakeholders to drive product utilization, capture customer feedback in CRM, report on customer activities and contract renewals, provide software training and technical support, collect service and maintenance contract renewals
Seniority
Senior, hands-on IC
