Remote Service Leader (m/w/d) – ULTRASCHALL
Core
Remote Service Leader providing technical support, remote diagnostics, and product training for ultrasound devices to internal and external customers.
Role type
Senior Service Leader (Remote)
Builds
Remote diagnostic solutions and product training programs for medical ultrasound systems
Domain
Medical Technology / Ultrasound
Deliverable
client delivery
Required skills
Remote diagnostics, CRM management, technical troubleshooting, product training, cross-functional communication, process improvement
Preferred skills
Training experience, knowledge of InSite RSvP technology
Technologies
Remote diagnostic programs, CRM systems, DICOM, InSite RSvP
Responsibilities
Serve as first point of contact for technical inquiries, conduct product training for hospital and service technicians, apply remote diagnostic tools for fault analysis, manage customer escalations, support product lifecycle technical support, communicate with development teams, ensure compliance with quality guidelines.
Seniority
Senior, hands-on IC
