Remote Service Leader (m/w/d) – ULTRASCHALL
Core
Provide remote and on-site technical support for ultrasound products, acting as the first point of contact for internal and external customers to resolve technical inquiries and facilitate remote solutions.
Role type
Senior Service Leader (Ultrasound)
Builds
Remote diagnostic solutions and product support workflows for medical professionals and patients
Domain
Medical Technology / Ultrasound Imaging
Deliverable
client delivery
Required skills
Medical device maintenance, remote diagnostics, CRM management, complex technical troubleshooting, product training delivery, cross-functional communication
Preferred skills
Training experience, process improvement identification
Technologies
Remote diagnosis programs, CRM systems, InSite RSvP, DICOM
Responsibilities
Serve as primary contact for technical inquiries, conduct product training for hospital and service technicians, apply remote diagnostic tools for fault analysis, manage customer escalations, support product lifecycle technical support, communicate with development teams, ensure compliance with quality guidelines.
Seniority
Mid-Senior, hands-on IC