Remote Technical Services Specialist Surgical
Core
Provide remote technical support and act as a liaison for the Hugo robotic-assisted surgery system and DS1 AI-powered surgical video platform to healthcare professionals and field service engineers.
Role type
Senior Technical Service Specialist (Robotics)
Builds
Robotic surgical systems and AI-powered video analytics platforms
Domain
Healthcare technology / Robotics
Deliverable
production ML models
Required skills
Robotics or motion control experience, Software troubleshooting, Technical problem-solving, Continuous improvement analysis, Documentation management, Cross-functional collaboration
Preferred skills
Experience in operating room environment, Advanced degree in engineering or medicine
Technologies
Hugo RAS system, DS1 platform
Responsibilities
Provide remote technical support for the Robotic Hugo system and DS1, Drive the escalation process to resolve customer issues, Collaborate with other technical service specialists to troubleshoot complex service requests, Perform technical activities requiring considerable judgment and ownership of continuous improvement projects, Ensure all documentation/system entries are fully complete promptly, Provide occasional onsite support and training
Seniority
Senior, hands-on IC
